ToNiagara is a website, owned, managed and operated by Niagara Bus Tours & Charters. The information stated below are the sole terms and conditions between you and the appropriate service providers of the transport or any other booked service. The Terms and Conditions are relevant throughout the world. It is your responsibility as the customer to read the Terms and Conditions and any other policy document applicable to ToNiagara. Please read below:
1. ToNiagara WEBSITE:
The ToNiagara website available free of charge for your non-commercial use. We do not guarantee that our website or any content within said website will always be available, operational or accurate. The information available within the website is solely for informational purposes and is not intended to amount to advice on which you should rely. You must be 18 years of age or older to purchase any item from the ToNiagara website. By using this website, you confirm that you possess the legal authority to enter into the conditions for the website, including instructing ToNiagara to collect any payments from a credit or debit card. You confirm that all information supplied by you in using the website is true and accurate.
Certain portions of the website may be protected by passwords or require a login. If you have been given a password or other PIN for access to non-public areas of the website, you are solely responsible for all activities occurring in connection with or originating from such password or PIN. You should take steps to protect the confidentiality of such password or PIN.
You agree not to misuse the website by knowingly introducing viruses, trojans, worms or any other kind of malicious software to ToNiagara and use the site by abiding by all the rules and regulations within your country. Our website may contain links to other websites. We are not responsible for any content available on any 3rd party site nor do we endorse any views of that site.
2. ToNiagara ROLE:
The role of ToNiagara is as a tour booking agent to the relevant service provider (this provider will be outlined on your confirmation email once your tour is booked)
a. Since ToNiagara is a booking agent, once you, as a customer, have purchased a ticket ToNiagara has no liability of any kind whatsoever to you or your party or dependants for any liability including (death, loss of property, personal injury of any kind) . ToNiagara is not responsible and will not be held liable for inclement weather conditions or for any other casualty or force majeure beyond our control.
b. Liability for ToNiagara will be solely limited to the price paid for your booking, if tours are book through ToNiagara. If you are choosing to pay our service providers ToNiagara will not be responsible for any payments disbursed to our service provider.
c. Any damage a customer inflicts on a vehicle or service provider will be assessed by said service provider and be charged to the customer (this included any fee for special cleaning)
All payments are made in Canadian (CDN) Dollars, please be aware that if you are paying for your tour using an International Credit Card you may be subjected to service charges regarding the exchange to CDN Dollars. Your credit/debit card and related personal details are collected by ToNiagara only in order to process your order. We accept the following methods of payment: VISA, MasterCard, American Express. Payment will be applied and your booking will be confirmed if the payment is successful.
a. It is not possible to change/alter bookings made via ToNiagara online, however when you are sent your booking confirmation you can contact us to arrange any changes in your booking.
b. You are responsible for any lost/stolen property, please ensure that you have valid travel insurance that covers your loss if any incidents should occur that prevent you from making use of your tickets and taking the trip you have booked.
c. ToNiagara is solely a booking agent, the service provider reserves the right to change, amend and/or correct prices on our site at any time before or after you have booked. If pricing changes after you have booked we will pass on the details of the change as soon as possible.
4. CANCELLATION POLICY:
If you need to change/cancel tour dates please call or email us. Customers are usually able to receive a 80% refund if they call at least 48 hours ahead to cancel. If a tour is cancelled less than 48 hours ahead 50% of the total booking fee (taxes included) is charged.
a. You are responsible for arriving on time to your Niagara Falls Bus Tour, your service provider usually will wait a few minutes however if you arrive late and miss the tour NO REFUND will be provided to you. We will specify your pickup time and location through email.
b. If, for any reason your tour is cancelled (due to inclement weather or other unforeseen circumstances, you will be notified as soon as possible and receive your full payment returned to your account (depending on method of payment).
5. CUSTOM TOURS:
If any changes are made to the itinerary that will exceed the amount of time allotted for the tour, the customer agrees to pay additional charges as applicable.
If customer’s have booked a tour where lunch or dinner will be served, ToNiagara is not responsible for any foods or beverages consumed and will not be liable for any damages as a result of food or drink consumed by customers. Any establishment where customers will consume food or drink stand as their own entities and are not affiliated with ToNiagara in anyway.