mask.png COVID-19 UPDATE - Click Here To Read Our Preparedness Plan!
Toll Free +1 800-653-2242
info@toniagara.com
0
logo.png
  • Niagara Falls Tours Canada
    • Niagara Falls Airplane Tours
    • Niagara Falls Bus Tours
    • Niagara Falls Limo Tours
    • Niagara Falls Private Tours
    • Niagara Falls Segway Tours
    • Niagara Falls Winery Tours
  • Niagara Falls Tours USA
  • Limo Tours
    • Niagara Falls Ultra Luxury Private Tour
    • Niagara Falls Elite Limousine Tour (8 people)
    • Niagara Falls Elite Limousine Tour (14 people)
  • Gift Certificates

Frequently Asked Questions

Answers to Frequently Asked Questions About Niagara Falls Tours
safe.png

Safe & Private Tours

01
free1.png

Free Cancellaton

02
tripadvisor.jpg

2020 Travelers' Choice TripAdvisor

03
google1.png

5-Star Customer Rated

04
Frequently Asked Questions
April 14, 2019
toniagara

Are there tours everyday?

We run day tours everyday, all year round. Sometimes Tours do get cancelled due to bad weather. We want you to have the best Niagara Falls experience possible!  We will reimburse your trip fully if it is cancelled.

Where do you pick up passengers?

Niagara Day and Evening Tours:

We pickup and drop-off from all hotels and B&Bs in Toronto, Mississauga, Brampton, Etobicoke & Oakville, including Hotels near the Toronto Pearson International Airport.

If you are not staying at a hotel or B&B, you would be asked to come to one of our centralised pickup locations.

  • Starbucks Coffee Shop – 450 Yonge Street, Toronto, ON M4Y 1W9
  • Starbucks Coffee Shop – Opposite CN Tower, 300 Front Street West, Toronto, ON M5V 0E9
  • Longo’s Applewood Starbucks – 1077 North Service Road, Mississauga, ON L4Y 1A6
  • International Plaza Hotel/ Delta, 655 Dixon Road, Etobicoke, ON M9W 1J3
  • Fairfield Inn by Marriott Toronto Oakville, 2937 Sherwood Heights Drive, Oakville, ON L6J 7L3

You will be requested to enter the pickup location when you are filling in the reservation form. Your pick up time will be outlined in your booking confirmation email.

Toronto to Niagara Falls Day Tour With Lunch & 30 Minute Airplane Tour:

The bus picks passengers up at The Chelsea Hotel Toronto (wait on Gerrard st), 33 Gerrard St W, Toronto, ON M5G 1Z4 at 6:45AM in the Crew Check-In Lobby.

Is your hotel not listed here? We can still pick you up within Greater Toronto Area at an extra cost of $80.

*Terms & Conditions Apply. Call for details. Free pickups are applicable for Bus Tours & Private Tours only. We do not offer free pickup or drop off for Niagara Falls Canada Helicopter Tours.

What should I do if I need to change my pickup location?

If you need to change your pickup location, please call us at 1-800-653-2242 and we will accommodate you or instruct you of a pickup destination nearby.

If I need to purchase a few more tickets for the tour, how do I do that?

If you need to purchase more tickets please email us at info@toniagara.com at least 24 hours before your tour date and we will add them to your previous booking.

Is the Hornblower Boat Cruise (formerly called Maid of the Mist) Included in the Day and Evening Tour Tickets?

Yes, the Hornblower Boat Cruise is included in your Day Tour Tickets (Adult: $129+tax, Child (4-12yrs): $99+tax) and Evening Tour Tickets (Adult: $139+tax, Child (4-12yrs): $109+tax).

The Hornblower Boat Cruise is an attraction where you board a safe, accomodating Hornblower Boat and journey along the Niagara River past the American Falls, the Bridal Veil Falls and into the very heart of the majestic Canadian Horseshoe Falls.  The boat tour takes you as close as possible to the Niagara Falls, it is a terrific photo opportunity!

Do I need a Passport or USA VISA to go onto the Hornblower Boat?

No, the Hornblower Boat stays on the Canadian side you do not need a Passport or USA VISA to board the boat.

Does the Hornblower Boat Cruise (formerly called Maid of the Mist) close in the winter?

Yes, the Hornblower Boat Cruise does close for the winter on December 1st (date may change due to winter temperatures).  If the Hornblower Boat Cruise is closed, you will tour the Skylon Tower instead.

Does my infant eat and travel for free?

Yes, children under 3 years of age eat and travel for free.

Are there age limits for any of the attractions you visit?

No, there are no age limits for any of the attractions on ToNiagara Day or Evening Tours.

I want to stay overnight in Niagara Falls or Niagara-on-the-Lake, can you pick me up the next day?

Yes, You can stay over at the Niagara Falls or Niagara-on-the-Lake and we will pick you up the next day. We will pick you up from the Niagara Falls hotels at 2:30 p.m. or Niagara-On-The-Lake at 4 p.m.

How long are the tours?

A Day Tour is approximately 9.5 hours; you are picked up between 8:30-9:30 AM and dropped off around 7:00 PM.  An Evening tour is approximately 9.5 hours. Pick-up is around 1:30-2:00 PM and you are dropped off at around 11:30 PM.

What should I wear?

It is a good idea to bring a light rain jacket, the power of Niagara Falls generates a fair amount of mist.  We recommend wearing running shoes.  Dress in layers, that way if you get too warm you can remove clothing. It is recommended that you take your smartphone with a camera or any camera so you can capture the memories of Niagara Falls!

Is lunch/dinner included on the tour?

Lunch is a recommended add-on.  A day tour including lunch will cost $164 for Adults and $119 for Children between 4-12 years old.  An evening tour including dinner will cost $174 for Adults and $129 for Children between 4-12 years old. Children under 4 years old eat free.

Lunch or dinner is not included on custom tours, customers will usually book reservations in advance when on a custom tour. Niagara Falls has many restaurants to choose from. You will have plenty of time for lunch on your own during the 3 hours of free time. Optional: Book a Tour with Buffet Lunch at Fallsview Restaurant, Sheraton on the Falls.

Note: Taxes as applicable.

Where will we eat lunch (which restaurant)?

Lunch (for day tours) and dinner (for evening tours) is served at The Fallsview Restaurant on the penthouse level of the Sheraton on the Falls Hotel.  Admire the spectacular aerial view of the Niagara Falls while eating a lavish meal at the all you can eat buffet.

.

What food is available at the buffet?

The buffet has a large assortment of fruits, vegetables, meats, soup, pasta etc.  to accommodate most diets.

.

Do we have time to explore the Niagara Falls area on our own?

Yes, you have approximately 2 hours to explore the Niagara Falls area on your tour, this time is reserved for lunch at the buffet.  If you eat lunch at the buffet (which we recommend) you will have approximately 1 hour to explore the Niagara Falls area.  Many people like to stroll around Clifton Hill shopping and sightseeing.

I want to stay in Niagara overnight. Can I be picked up in the morning?

After the tour if you want to stay overnight, we will pick you up the next day from your Niagara Falls hotel or Niagara-On-The-Lake Hotel. There is an extra charge of $59 that will be charged to the card used to book the tour online.

We will pick you up from the Niagara Falls hotels at 2:30 p.m. or Niagara-On-The-Lake at 4 p.m.

Can you drop me off at Pearson International Airport after the tour?

Yes we can!  Airport dropoff will cost you an extra $49

How will I know that there will be fireworks on the evening of my tour?

Please check with ToNiagara for the fireworks schedule.

What is your cancellation policy?

Niagara Helicopter Tours
If, for any reason you are unable to fly, ToNiagara will issue a FULL REFUND. If you need to change/cancel Helicopter Tour dates please call or email us. 
Niagara Falls Day/Evening and Private Tours
To change/cancel Niagara Falls Day/Evening/Private Tour dates please call or email us. 
Customers will receive a FULL REFUND if they call at least 24 hours ahead to cancel.
If a Day or Evening Tour is cancelled less than 24 hours ahead NO REFUND will be provided.
a. You are responsible for arriving on time to your Niagara Falls Bus Tour. The pickup vehicle will usually wait for a few minutes; however, if you arrive late and miss the tour, NO REFUND will be provided. ToNiagara will specify your pickup time and location through email.
b. If, for any reason your tour is cancelled (due to inclement weather or other unforeseen circumstances), you will be notified as soon as possible and receive a FULL REFUND to your credit card or any other method of payment as applicable.
c. Rescheduling your tour to another date is free of charge.
d. To switch your tour from day tour to evening tour, custom tour or vice versa, you will have to pay the difference in the tour fee. There are no additional processing fees.  If you are switching to a less expensive tour, ToNiagara will refund the difference to your credit card.
e. In the rare event of a bus/vehicle breakdown all efforts will be made to continue the tour (another vehicle or vehicles may be sent to pick you up.) NO REFUND will be provided
for any time lost on the tour or change in passenger vehicle.  If the tour is cancelled due to bus/vehicle breakdown ToNiagara will be provide a full refund.
Hornblower Boat Tours 

Voyage to the Falls Cruise (Daytime):  Please Note:  All sales and departure dates are FINAL.  Tickets for ALL Hornblower Boat Cruises are NON Refundable. Rescheduling is not permitted once tickets are administered.  ToNiagara confirms ticket bookings and issues tickets within 24 hours your booking request (when applicable).

Falls Fireworks and Illumination Cruise (Evening):  ALL Evening Cruise tickets have limited seating.  Tickets for Evening cruises are NON Refundable. Rescheduling is not permitted once tickets are administered.  ToNiagara confirm orders and issue tickets within 24 hours your booking request (when application).  
Niagara Airplane Tours
NO REFUNDS are provided for any tours with an Airplane Trip component, unless inclement weather results in tour cancellation or the tour operator cancels the tour, in which case a FULL REFUND will be provided.

I want to purchase a ToNiagara Tour as a gift, how does that work?

Purchasing a ToNiagara Tour gift is easy!  Simply scroll to the bottom of any page and select the “Gift A Tour” button.  Then purchase whichever gift is appropriate.  A voucher code is sent to you which your loved one will use when he/she is ready to book a tour.  That’s it!  Fast and easy!

If I purchase a Gift but don't use it do I get a full refund?

Yes!  A full refund will be processed to the credit card used the make the payment (please allow 3-5 business days for payment to appear on your credit card statement).

Can we drink alcohol or smoke aboard the tour vehicles?

Smoking and consumption of alcohol onboard any of our vehicles is prohibited, though charter groups can store unopened alcoholic beverages in the luggage bays for consumption at their destination.

Exception: If you are hiring a party limo for a private tour.

What type of vehicles do you have for Custom Tours?

We have a fleet of vehicles ranging from 1-4 passenger Lincoln Town Cars to luxurious 56 passenger Coach Buses.  We can accommodate any group of Tour goers in style.

Can I do a custom tour for my Bachelorette/Bachelor Party or for couples date night?

Yes, we will suggest some fun places to go, just let us know the size of group you have and any preferences, you’ll have a great time in Niagara Falls!

Are your vehicles wheelchair accessible?

Yes.  Please inform us upon booking your tickets that you require wheelchair access. Call 1-800-653-2242 to make arrangements.

What payment methods do you accept for the Niagara Falls Tours?

We accept online payments via Visa, MasterCard and Amex (American Express) credit/debit cards for all Niagara Falls Tour Bookings.

I have an infant. Do you supply Child Carrier Seats?

Commercial vehicles do not require baby carrier seats, passengers with infants usually carry the infant with them during the tour.  Baby carrier seats are not supplied, however you can bring your own baby carrier seat at no extra charge.

Niagara Falls Weather

Top Niagara Falls Attractions

  • HORNBLOWER BOAT CRUISE
  • FLORAL CLOCK
  • HELICOPTER TOUR
  • SKYLON TOWER
  • CASINO NIAGARA
  • NIAGARA SKYWHEEL
  • DUFFERIN ISLANDS
  • Bird Kingdom, Niagara Falls, Ontario
  • Butterfly Conservatory
  • Dinosaur adventure golf course
  • The Americana Waterpark Spa and Resort
  • Safari Niagara
  • Niagara Falls History Museum
  • Shaw Festival
  • JOURNEY BEHIND THE FALLS
  • Ripley's Believe It or Not! Odditorium
  • Movieland Wax Museum of the Stars
  • Louis Tussaud's Waxworks Museum
  • The Beer Garden
  • Smallest Chapel in the World

About Niagara Falls, Ontario, Canada

Truly one of the most spectacular Natural Wonders, the Niagara Falls has been a tourist attraction for over 200 years! It is estimated that around 30 million people visit Niagara Falls every year, not only to see Niagara Falls but also to tour the world famous wineries within the Niagara-on-the-Lake region. There is so much to see and do in Niagara, it truly is a once-in-a-lifetime experience. Not only is Toronto a captivating place, but also it makes a perfect place for exploring the Niagara Falls, which is just 80 miles away. This amazing natural scene located near the US-Canadian border marks the center of the Niagara River on its course from Lake Erie to Ontario.

Most Popular Niagara Falls Tours

Book now

Toronto To Niagara Falls Day Tour

  • Niagara Falls
  • 9.5 Hours
CA$98
Book now

Group Wine Tour with Lunch

  • Niagara Falls
  • 6 Hours
CA$140
Book now

Niagara Falls Canada Helicopter Tour

  • Niagara Falls
  • 9 am-Sunset, Daily
CA$125
Book now

Toronto to Niagara Falls Half Day Private Tour (upto 4 people)

  • Niagara Falls
  • 6 Hours
CA$699
Book now

Niagara Falls Private Tour 1-4 People

  • Niagara Falls
  • 9.5 Hours
CA$799
Book now

Toronto To Niagara Falls Day and Evening Tour

  • Niagara Falls
  • 9.5 Hours
CA$199
Book now

Hornblower: Voyage to the Falls Boat Tour with Funicular (May 18 – December 1)

  • Niagara Falls
  • 20 minutes
CA$29
Book now

Toronto to Niagara Falls Day Tour With Lunch & 30 Minute Airplane Tour

  • Niagara Falls
  • 10 Hours
CA$399
Book now

Niagara Falls Grand Airplane Tour (30 mins)

  • Niagara Falls
  • 30 Minutes
CA$199
Book now

Toronto to Niagara Falls Half Day Private Tour (upto 7 people)

  • Niagara Falls
  • 6 Hours
CA$899
  • Home  >  
  • Frequently Asked Questions
Contact Information
  • ToNiagara - Toronto to Niagara Falls Tours
  • info@toniagara.com
  • P: +1 800-653-2242
  • 5 Brisdale Dr, Suite 208 Brampton, ON L7A 0S9, Canada
Member of the Niagara Falls Tourism Association niagara_logo_1.png
Niagara Falls Tours By Type
  • Family Tours
  • History & Culture
  • Niagara Air Tours
  • Sightseeing Tours
  • Wine Tours
Useful Links
  • Book Your Niagara Falls Tour
  • Niagara Falls Tours Canada
  • Gift Certificates
  • Niagara Falls Attractions
  • Frequently Asked Questions
  • Contact us
  • About us
  • Blog
  • Privacy Policy
  • Terms and Conditions
  • Affiliate Program
  • Niagara Tours Sitemap
Niagara Falls Tours
  • Niagara Falls Airplane Tours
  • Niagara Falls Boat Tours
  • Niagara Falls Bus Tours
  • Niagara Falls Helicopter Tours
  • Niagara Falls Limo Tours
  • Niagara Falls Private Tours
  • Niagara Falls Segway Tours
  • Niagara Falls Winery Tours
Copyright 2021 © toNiagara. All rights reserved. *Terms & Conditions Apply For Free Pickup & Drop Off.
logo.png
As of Apr 17, 2021

Here are a few changes we will be making to our tours:

  • All group car/van tours will now be private - no one else will be on your tour booking except the guide.
  • Guests will be required to wear face masks - masks will be provided or you may choose to bring your own.
  • Sanitizer will be provided in our vehicles for all of our tours.
  • Vehicles will be disinfected and cleaned between tour groups.
  • We ask the guests stay home if they are feeling ill.

The above guidelines and actions are to ensure safe travel of our guests; and based on recommendations and rules from public health agencies, local governments and partners.