• You are responsible for arriving on time for your Niagara Falls Small-Group Tour. The pickup vehicle will usually wait for a few minutes; however, if you arrive late and miss the tour, NO REFUND will be provided. ToNiagara will specify your pickup time and location through email.
• If for any reason your tour is cancelled (due to inclement weather or other unforeseen circumstances), you will be notified as soon as possible and receive a FULL REFUND to your credit card or any other method of payment as applicable.
• Rescheduling your tour to another date is free of charge.
• To switch your tour from a day tour to an evening tour, custom tour or vice versa, you will have to pay the difference in the tour fee. There are no additional processing fees.  If you reschedule an experience, the cancellation policy is applied based on the original purchase time and original start date of the experience.
• If you are switching to a less expensive tour, ToNiagara will refund the difference to your credit card.
• In the rare event of a bus/vehicle breakdown, all efforts will be made to continue the tour (another vehicle or vehicle may be sent to pick you up.) NO REFUND will be provided for any time lost on the tour or change in a passenger vehicle. If the tour is cancelled due to a bus/vehicle breakdown ToNiagara will provide a full refund.

Is there ever a circumstance when a location is omitted from the tour?

During the winter months, the Hornblower Boat Cruise is closed. Instead, we visit the Journey Behind The Falls Attraction (or Skylon Tower, if Journey Behind The Falls is unavailable)

Are we inside the vehicle the whole tour?

No, since locations are spread out, we must use a comfortable coach vehicle for transportation. However, there are a number of stops to get off the vehicle and explore your surroundings.

Is there assigned seating in the vehicle?

Seating is first-come, first-serve. However, please get in touch with info@toniagara.com if you require a reserved seat, and we will try to assist.

If the tour is sold out, is there a waiting list?

No, there are no waiting lists. It is best to book as early as possible to avoid disappointment.

Are cameras allowed on tour?

Yes. We want you to capture all the great memories of your tour with us!

Should I tip the tour guide?

Gratuities are not included in the price of your ticket. A tip is not required but is always appreciated!

Are food and drink included on tour? Can I bring my own?

No food is served on the tour, and you are provided complimentary bottled water.  Feel free to bring your own snacks as long as you remove all garbage from the vehicle at the end of the tour.  There are many fast food places to eat, or you can purchase the lunch add-on when you book your ticket. 

Are kids ages 0-3 years of age free?

Infants 0-3 years of age are free; however, seating is not guaranteed. If the vehicle is full they may have to sit on a lap. If you purchase a seat, it is guaranteed.