{"id":1814,"date":"2017-05-25T16:48:00","date_gmt":"2017-05-25T16:48:00","guid":{"rendered":"https:\/\/www.toniagara.com\/?page_id=1814"},"modified":"2024-03-11T07:17:10","modified_gmt":"2024-03-11T07:17:10","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.toniagara.com\/blog\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<style>\n.entry-content p{margin-bottom: 0rem;}\n.w3-green {color: #000 !important; background: #f0f0f0 !important;margin-bottom: 1rem;}\n.w3-green:hover {background: #eef2f5 !important;}\n.w3-left-align {text-align: left;}\n.w3-block {display: block;width: 100%;}\n.w3-container, .w3-panel {padding: 0.01em 16px;}\n.w3-hide {display: none;}\n.w3-show-block, .w3-show {display: block !important;margin-bottom: 15px;background-color: #eef2f5;}\n<\/style>\n<p><script>\nfunction myFunction(id) {\n  var x = document.getElementById(id);\n  if (x.className.indexOf(\"w3-show\") == -1) {\n    x.className += \" w3-show\";\n  } else { \n    x.className = x.className.replace(\" w3-show\", \"\");\n  }\n}\n<\/script><\/p>\n<p><button onclick=\"myFunction('id1')\" class=\"w3-button w3-block w3-left-align w3-green\">Are there tours everyday?<\/button><\/p>\n<div id=\"id1\" class=\"w3-hide w3-container\">We run day tours every day, all year round. Sometimes, tours do get cancelled due to bad weather. We want you to have the best Niagara Falls experience possible! We will reimburse you fully for your trip if it is cancelled.<\/div>\n<p><button onclick=\"myFunction('id2')\" class=\"w3-button w3-block w3-left-align w3-green\">Where do you pick up passengers?<\/button><\/p>\n<div id=\"id2\" class=\"w3-hide w3-container\">\n<div id=\"pickup\">\n<strong>Niagara Day and Evening Tours:<\/strong><br \/>\nWe pick up and drop off from all hotels and B&amp;Bs in Toronto, Mississauga, Brampton, Etobicoke &amp; Oakville, including Hotels near the Toronto Pearson International Airport.<\/p>\n<p>Pick-up and drop-off options vary for different tours. Please check your tour description for the pickup information.\n<\/p><\/div>\n<\/div>\n<p><button onclick=\"myFunction('id3')\" class=\"w3-button w3-block w3-left-align w3-green\">What should I do if I need to change my pickup location?<\/button><\/p>\n<div id=\"id3\" class=\"w3-hide w3-container\">If you need to change your pick-up location, please call us at 1-800-653-2242, and we will accommodate you or instruct you of a pick-up destination nearby.\n<\/div>\n<p><button onclick=\"myFunction('id4')\" class=\"w3-button w3-block w3-left-align w3-green\">How do I do that if I need to purchase a few more tickets for the tour?<\/button><\/p>\n<div id=\"id4\" class=\"w3-hide w3-container\">If you need to purchase more tickets, please email us at info@toniagara.com at least 24 hours before your tour date, and we will add them to your previous booking.\n<\/div>\n<p><button onclick=\"myFunction('id5')\" class=\"w3-button w3-block w3-left-align w3-green\">Is the Voyage To The Falls Boat Tour (formerly called Hornblower Boat Cruise) Included in the Day and Evening Tour Tickets?<\/button><\/p>\n<div id=\"id5\" class=\"w3-hide w3-container\">\nYes, the Voyage To The Falls Cruise is included in your Day Tour Tickets (Adult: $249+ tax) and Evening Tour Tickets (Adult: $299 + tax) during the summer season, but during the winter months, the Voyage to the Falls Cruise is closed. Instead, we visit the Journey Behind The Falls Attraction (or Skylon Tower, if Journey Behind The Falls is unavailable).<\/p>\n<p>The Voyage To The Falls Boat tour is an attraction where you board a safe, accomodating Hornblower Boat and\u00a0journey along the Niagara River past the American Falls, the Bridal Veil Falls and into the very heart of the majestic Canadian Horseshoe Falls. \u00a0The boat tour takes you as close as possible to the Niagara Falls, it is a terrific photo opportunity!<\/p><\/div>\n<p><button onclick=\"myFunction('id6')\" class=\"w3-button w3-block w3-left-align w3-green\">Do I need a Passport or USA VISA to go on the Voyage to the Falls Boat Tour?<\/button><\/p>\n<div id=\"id6\" class=\"w3-hide w3-container\">No, the Voyage To The Falls Boat tour stays on the Canadian side; you do not need a Passport or USA VISA to board the boat.<\/div>\n<p><button onclick=\"myFunction('id6')\" class=\"w3-button w3-block w3-left-align w3-green\">Does the Voyage To The Falls Boat Tour (formerly called Hornblower Boat Cruise) close in the winter?<\/button><\/p>\n<div id=\"id6\" class=\"w3-hide w3-container\">Yes, the Voyage To The Falls Boat Tour does close for the winter on November 26th (the date may change due to winter temperatures). If the Voyage To The Falls Boat tour is closed, you will tour the Journey Behind The Falls instead.<\/div>\n<p><button onclick=\"myFunction('id7')\" class=\"w3-button w3-block w3-left-align w3-green\">Does my infant eat and travel for free?<\/button><\/p>\n<div id=\"id7\" class=\"w3-hide w3-container\">Yes, children under 2 years of age eat and travel for free.<\/div>\n<p><button onclick=\"myFunction('id8')\" class=\"w3-button w3-block w3-left-align w3-green\">Are there age limits for any of the attractions you visit?<\/button><\/p>\n<div id=\"id8\" class=\"w3-hide w3-container\">No, there are no age limits for any of the Niagara Falls Trips Day attractions or Evening Trips.<\/div>\n<p><button onclick=\"myFunction('id9')\" class=\"w3-button w3-block w3-left-align w3-green\">I want to stay overnight in Niagara Falls or Niagara-on-the-Lake. Can you pick me up the next day?<\/button><\/p>\n<div id=\"id9\" class=\"w3-hide w3-container\"><span style=\"color: #999999; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\">Yes, next-day pick-up is an add-on available with an additional price of $129. You can stay at Niagara Falls or Niagara-on-the-Lake, and we will pick you up the next day. We will pick you up from the Niagara Falls hotels at 2:30 p.m. or Niagara-On-The-Lake at 4 p.m.<\/span><\/div>\n<p><button onclick=\"myFunction('id10')\" class=\"w3-button w3-block w3-left-align w3-green\">How long are the tours?<\/button><\/p>\n<div id=\"id10\" class=\"w3-hide w3-container\">A Day Tour is approximately 9.5 hours; you are picked up between 8:30 &#8211; 9:30 a.m. and dropped off around 7:00 p.m. An Evening tour is approximately 9.5 hours. Pick-up is around 1:30\u20132:00 p.m., and you are dropped off at around 11:30 p.m.<\/div>\n<p><button onclick=\"myFunction('id11')\" class=\"w3-button w3-block w3-left-align w3-green\">What should I wear?<\/button><\/p>\n<div id=\"id11\" class=\"w3-hide w3-container\">It is a good idea to bring a light rain jacket; the power of Niagara Falls generates a fair amount of mist. We recommend wearing running shoes. Dress in layers; that way, you can remove clothing if you get too warm. It is recommended that you take your smartphone with a camera or any camera to capture the memories of Niagara Falls!<\/div>\n<p><button onclick=\"myFunction('id12')\" class=\"w3-button w3-block w3-left-align w3-green\">Is lunch\/dinner included on the tour?<\/button><\/p>\n<div id=\"id12\" class=\"w3-hide w3-container\">No, Lunch is a recommended add-on with an additional cost of $50 and dinner with an additional cost of $70.<\/p>\n<p>Lunch or dinner is not included on custom trips; customers usually book reservations in advance when on a custom tour. Niagara Falls has many restaurants to choose from. You will have plenty of time for lunch on your own during the 3 hours of free time.<\/p>\n<\/div>\n<p><button onclick=\"myFunction('id13')\" class=\"w3-button w3-block w3-left-align w3-green\">Where will we eat lunch (which restaurant)?<\/button><\/p>\n<div id=\"id13\" class=\"w3-hide w3-container\">Lunch-day Tours (Add-on) and Dinner-evening tours (Add-on) are served at The Skylon Towers. Admire the spectacular aerial view of the Niagara Falls while eating a lavish meal.<\/p>\n<p>.<\/p><\/div>\n<p><button onclick=\"myFunction('id14')\" class=\"w3-button w3-block w3-left-align w3-green\">Do we have time to explore the Niagara Falls area on our own?<\/button><\/p>\n<div id=\"id14\" class=\"w3-hide w3-container\">Yes, you have approximately 2 hours to explore the Niagara Falls area on your tour; this time is reserved for lunch at the buffet. If you eat lunch at the buffet (which we recommend), you will have approximately 1 hour to explore the Niagara Falls area. Many people like to stroll around Clifton Hill shopping and sightseeing.<\/div>\n<p><button onclick=\"myFunction('id15')\" class=\"w3-button w3-block w3-left-align w3-green\">I want to stay in Niagara overnight. Can I be picked up in the morning?<\/button><\/p>\n<div id=\"id15\" class=\"w3-hide w3-container\">After the tour, if you want to stay overnight, we will pick you up the next day from your Niagara Falls Hotel or Niagara-On-The-Lake Hotel. An extra charge of $129 will be charged to the card used to book the tour online.<\/p>\n<p>We will pick you up from the Niagara Falls hotels at 2:30 p.m. or Niagara-On-The-Lake at 4 p.m.<\/p><\/div>\n<p><button onclick=\"myFunction('id16')\" class=\"w3-button w3-block w3-left-align w3-green\">Can you drop me off at Pearson International Airport after the tour?<\/button><\/p>\n<div id=\"id16\" class=\"w3-hide w3-container\">Yes, we can! Airport drop-off will cost you an extra $99<\/div>\n<p><button onclick=\"myFunction('id17')\" class=\"w3-button w3-block w3-left-align w3-green\">How will I know that there will be fireworks on the evening of my tour?<\/button><\/p>\n<div id=\"id17\" class=\"w3-hide w3-container\">Fireworks begin at 9:30 p.m. from Mid May to October Mid. Please check with ToNiagara for the fireworks schedule.<\/div>\n<p><button onclick=\"myFunction('id18')\" class=\"w3-button w3-block w3-left-align w3-green\">What is your cancellation policy? <\/button><\/p>\n<div id=\"id18\" class=\"w3-hide w3-container\">\n<div><span style=\"text-decoration: underline;\"><strong>Niagara Helicopter Tours<\/strong><\/span><\/div>\n<div><span style=\"color: #808080;\">If, for any reason, you are unable to fly, Niagara Falls Trips will issue a <strong>FULL REFUND<\/strong>. Please call or email us if you need to change\/cancel the Helicopter Tour dates.\u00a0<\/span><\/div>\n<div><\/div>\n<div><span style=\"text-decoration: underline;\"><strong>Niagara Falls Day\/Evening and Private Tours<\/strong><\/span><\/div>\n<div><\/div>\n<div class=\"gmail_default\"><span style=\"color: #808080;\">Please call or email us to change\/cancel Niagara Falls Day\/Evening\/Private Tour dates.<\/span><\/div>\n<div><\/div>\n<div class=\"gmail_default\"><span style=\"color: #808080;\">Customers will receive a <strong>FULL REFUND<\/strong> if they call at least 48 hours ahead to cancel. <\/span><\/div>\n<div><\/div>\n<div class=\"gmail_default\"><span style=\"color: #808080;\">If a Day or Evening Tour is cancelled less than 24 hours ahead <strong>NO REFUND<\/strong> will be provided.<\/span><\/div>\n<div><\/div>\n<div class=\"gmail_default\"><span style=\"color: #808080;\">a. You are responsible for arriving on time to your Niagara Falls Bus Tour. The pickup vehicle will usually wait for a few minutes; however, if you arrive late and miss the tour, <strong>NO REFUND<\/strong> will be provided. ToNiagara will specify your pickup time and location through email.<\/span><\/div>\n<div><\/div>\n<div class=\"gmail_default\"><span style=\"color: #808080;\">b. If, for any reason your tour is cancelled (due to inclement weather or other unforeseen circumstances), you will be notified as soon as possible and receive a <strong>FULL REFUND<\/strong> to your credit card or any other method of payment as applicable.<\/span><\/div>\n<div><\/div>\n<div class=\"gmail_default\"><span style=\"color: #808080;\">c. Rescheduling your tour to another date is free of charge.<\/span><\/div>\n<div><\/div>\n<div class=\"gmail_default\"><span style=\"color: #808080;\">d. To switch your tour from day tour to evening tour, custom tour or vice versa,\u00a0you will have to pay the difference in the tour fee. There are no additional processing fees.\u00a0 If you are switching to a less expensive tour, ToNiagara will refund the difference to your credit card.<\/span><\/div>\n<div><\/div>\n<div class=\"gmail_default\"><span style=\"color: #808080;\">e.\u00a0In the rare event of a bus\/vehicle breakdown all efforts will be made to continue the tour (another vehicle or vehicles may be sent to pick you up.) <strong>NO REFUND<\/strong> will be provided <\/span><\/div>\n<div class=\"gmail_default\"><span style=\"color: #808080;\">for any time lost on the tour or change in passenger vehicle.\u00a0 If the tour is cancelled due to bus\/vehicle breakdown ToNiagara will be provide a full refund.<\/span><\/div>\n<div><\/div>\n<div><span style=\"text-decoration: underline;\"><strong>Voyage to the Falls Cruise\u00a0<\/strong><\/span><\/div>\n<div><\/div>\n<div>\n<p><span style=\"color: #808080;\"><span style=\"color: #808080;\"><strong>Voyage to the Falls Cruise (Daytime):\u00a0<\/strong> If you purchase Ticket Assurance, reschedule at any time up to two hours before your cruise, or cancel at any time up to two hours before your cruise and receive a full refund, minus the Ticket Assurance fee. If you do not purchase Ticket Assurance, you have up to 48 hours prior to the cruise to reschedule else; this is a non-refundable final sale once the order is placed. Any requested change is subject to availability, and we cannot guarantee that we will be able to make a requested change.<\/span><\/span><\/p>\n<div><\/div>\n<\/div>\n<div><\/div>\n<div><span style=\"color: #808080;\"><strong>Falls Fireworks and Illumination Cruise (Evening):\u00a0<\/strong> ALL Evening Cruise tickets have limited seating.\u00a0 Tickets for Evening cruises are NON Refundable. Rescheduling is not permitted once tickets are administered.\u00a0 ToNiagara confirm orders and issue tickets within 24 hours your booking request (when application).\u00a0\u00a0<\/span><\/div>\n<div><\/div>\n<div>\n<div><span style=\"text-decoration: underline;\"><strong>Niagara Airplane Tours<\/strong><\/span><\/div>\n<div><span style=\"color: #808080;\"><strong>NO REFUNDS<\/strong> are provided for any tours with an Airplane Trip component, unless inclement weather results in tour cancellation or the tour operator cancels the tour, in which case a <strong>FULL REFUND<\/strong> will be provided.<\/span><\/div>\n<\/div>\n<\/div>\n<p><button onclick=\"myFunction('id19')\" class=\"w3-button w3-block w3-left-align w3-green\">I want to purchase a ToNiagara Tour as a gift, how does that work?<\/button><\/p>\n<div id=\"id19\" class=\"w3-hide w3-container\">Purchasing a ToNiagara Tour gift is easy! \u00a0Simply scroll to the bottom of any page and select the &#8220;Gift A Tour&#8221; button. \u00a0Then purchase whichever gift is appropriate. \u00a0A voucher code is sent to you which your loved one will use when he\/she is ready to book a tour. \u00a0That&#8217;s it! \u00a0Fast and easy!<\/div>\n<p><button onclick=\"myFunction('id20')\" class=\"w3-button w3-block w3-left-align w3-green\">If I purchase a Gift but don&#8217;t use it do I get a full refund?<\/button><\/p>\n<div id=\"id20\" class=\"w3-hide w3-container\">Yes! \u00a0A full refund will be processed to the credit card used the make the payment (please allow 3-5 business days for payment to appear on your credit card statement).<\/p>\n<\/div>\n<p><button onclick=\"myFunction('id21')\" class=\"w3-button w3-block w3-left-align w3-green\">Can we drink alcohol or smoke aboard the tour vehicles?<\/button><\/p>\n<div id=\"id21\" class=\"w3-hide w3-container\">Smoking and consumption of alcohol onboard any of our vehicles is prohibited, though charter groups can store unopened alcoholic beverages in the luggage bays for consumption at their destination.<\/p>\n<p>Exception: If you are hiring a party limo for a private\u00a0tour.<\/p><\/div>\n<p><button onclick=\"myFunction('id22')\" class=\"w3-button w3-block w3-left-align w3-green\">What type of vehicles do you have for Custom Tours?<\/button><\/p>\n<div id=\"id22\" class=\"w3-hide w3-container\">We have a fleet of vehicles ranging from 1-4 passenger Lincoln Town Cars to luxurious 56 passenger Coach Buses. \u00a0We can accommodate any group of Tour goers in style.<\/div>\n<p><button onclick=\"myFunction('id23')\" class=\"w3-button w3-block w3-left-align w3-green\">Can I do a custom tour for my Bachelorette\/Bachelor Party or for couples date night?<\/button><\/p>\n<div id=\"id23\" class=\"w3-hide w3-container\">Yes, we will suggest some fun places to go, just let us know the size of group you have and any preferences, you&#8217;ll have a great time in Niagara Falls!<\/div>\n<p><button onclick=\"myFunction('id24')\" class=\"w3-button w3-block w3-left-align w3-green\">Are your vehicles wheelchair accessible?<\/button><\/p>\n<div id=\"id24\" class=\"w3-hide w3-container\">Yes.\u00a0 Please inform us upon booking your tickets that you require wheelchair access. Call 1-800-653-2242 to make arrangements.<\/div>\n<p><button onclick=\"myFunction('id25')\" class=\"w3-button w3-block w3-left-align w3-green\">What payment methods do you accept for the Niagara Falls Tours?<\/button><\/p>\n<div id=\"id25\" class=\"w3-hide w3-container\">We accept online payments via Visa, MasterCard and Amex (American Express) credit\/debit cards for all\u00a0Niagara Falls Tour Bookings.<\/div>\n<p><button onclick=\"myFunction('id26')\" class=\"w3-button w3-block w3-left-align w3-green\">I have an infant. Do you supply Child Carrier Seats?<\/button><\/p>\n<div id=\"id26\" class=\"w3-hide w3-container\">Commercial vehicles do not require baby carrier seats, passengers with infants usually carry the infant with them during the tour.\u00a0 Baby carrier seats are not supplied, however you can bring your own baby carrier seat at no extra charge.<\/div>\n<p><button onclick=\"myFunction('id27')\" class=\"w3-button w3-block w3-left-align w3-green\">Niagara Falls Weather<\/button><\/p>\n<div id=\"id27\" class=\"w3-hide w3-container\"><iframe loading=\"lazy\" id=\"forecast_embed\" src=\"https:\/\/forecast.io\/embed\/#lat=43.0667&amp;lon=-78.5684&amp;name=Niagara Falls&amp;color=#00aaff&amp;font=Helvetica&amp;units=ca\" width=\"100%\" height=\"245\" frameborder=\"0\"> <\/iframe><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Are there tours everyday? We run day tours every day, all year round. Sometimes, tours do get cancelled due to bad weather. We want you<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1814","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Niagara Falls Frequently Asked Questions | Niagara Falls Tours | ToNiagara<\/title>\n<meta name=\"description\" content=\"Find Niagara Falls FAQs (frequently asked questions). Start planning your Niagara Falls Canada Tour and book your tickets today! 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